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Home Patients' Zone Patient Leaflets Online Review and Feedback

Online Review and Feedback

Teleconsultation, report review and your feedback

Not every question needs a trip to the clinic. You can send your eye reports for review, book a video or phone teleconsultation for follow-up advice, and tell us how we did. For new symptoms, injuries or sudden vision changes, an examination in person is always needed.

Online report review and teleconsultation

  • Suitable for: second opinions on reports, scan results, follow-up of stable conditions, planning surgery for patients travelling from other cities or abroad, and questions about medicines.
  • Not suitable for: new loss of vision, eye injuries, chemical splash, severe pain or red eye; please attend in person or go to the nearest eye hospital.
  • Send clear photos or PDFs of your reports, prescriptions and scans on WhatsApp, with your name, age and the question you want answered.
  • Teleconsultations follow India's Telemedicine Practice Guidelines; some advice may require an in-person examination first.

Patients from abroad

See international patients for a free review of your reports and cost estimates before you travel.

Your feedback

  • Compliments, suggestions and concerns help us improve. Message us on WhatsApp or email [email protected].
  • If you are unhappy with any part of your care, tell us. We aim to acknowledge concerns within 2 working days and respond fully within 7 days.
  • If you were happy, a Google review helps other patients find us.

Your rights as a patient

  • To be treated with respect and dignity, and to have your privacy and records kept confidential.
  • To receive clear information about your condition, treatment options, risks and costs, and to give or refuse consent.
  • To ask for a copy of your reports and a second opinion.

Frequently asked questions

Is online consultation as good as a clinic visit?

It is useful for reviewing reports and follow-up, but many eye conditions need an examination with special instruments.

How do I send my reports?

Send clear photos or PDFs on WhatsApp to +91 70169 12180 with your name, age and question.

Is there a fee for teleconsultation?

Please ask when you book; report reviews for international patients are free.

How do I make a complaint?

Message or email us with details; we will acknowledge within 2 working days.

Related: International Patients: Eye and Dental Treatment in India, Sadbhaav Eye & Dental Clinic, Best Rated Eye & Dental Hospital in Ahmedabad & Gandhinagar.

This leaflet gives general information and does not replace advice from your own eye doctor. Reviewed by Dr. Dhaval Patel, MD (Ophthalmology, AIIMS New Delhi), November 2026.

Questions about this?

Sadbhaav Eye & Dental Clinic, Motera, Ahmedabad. Dr. Dhaval Patel, MD (AIIMS New Delhi). Monday to Saturday, 10 am to 1 pm and 5 pm to 8 pm. For a serious eye injury outside clinic hours, go to the nearest eye hospital or emergency department.

+91 70169 12180

Dedicated to Your Smile, Devoted to Your Sight

Where healthy eyes and confident smiles come together.

Qualification from AIIMS

Eye care by an AIIMS-trained ophthalmologist; dental care by an MDS endodontist — both dedicated specialists in their respective fields.

Vast Experience

Dr. Dhaval Patel brings 15+ years of clinical experience since starting his ophthalmology residency at AIIMS, New Delhi in 2011.

Bilingual, Patient-Friendly Team

Our staff communicates comfortably in both Gujarati and English, so every step of your visit — from reception to aftercare instructions — is easy to follow.

International Camps

Dr Dhaval Patel has conducted many eye camps in Africa and visits yearly for the same.